The beauty of the phone is that it can be a very persuasive communication tool if you use it properly. It’s convenient, fast, and compared to the cost of printing, very cheap. In fact when I first got into retail automotive selling, I was basically provided with a phone and a desk. Period. That was […]
Using Your Phone to Stay in Touch
July 15, 2016 by Filed Under: Going The Extra Mile, Quality Communication
In Good Times and Bad Times
January 29, 2016 by Filed Under: After the Close, Going The Extra Mile
Staying in touch with customers can be a very pleasant experience if all it means is saying “hello” and checking in with them from time to time. However, sometimes staying in touch means having to possibly listen to something the customer doesn’t like about the product they bought from you or the service they’re experiencing. […]
Raising the Bar on Expectations
May 15, 2015 by Filed Under: Attitude, Going The Extra Mile
I admire people who like to “raise the bar” a little when it comes to setting goals. Those are my kind of people. You’d be smart to get into the habit of always setting a target that makes you “reach” a little bit higher. That way you won’t be disappointed if you fall a little […]
The Little Things That Count
January 9, 2015 by Filed Under: Going The Extra Mile, Little things mean a lot
We’re all customers at some time during our day. Whether we’re buying groceries, on the phone with a utility or credit card company, or in a department store, we all know and experience the feeling of frustration when we’re ignored. So why would YOU do that to someone else? Why? Why? Why? My point should […]
Being a Second-Miler
September 19, 2014 by Filed Under: Customer Service, Going The Extra Mile
If anyone asks you to go one mile, go with him or her two miles. On top of that, do it even if you aren’t asked. Instead of stretching up, which is a physical exercise; you should stretch out, which is a mental exercise because it calls for a different attitude. A second miler attitude. […]
