Creating the Complete Person

When I talk about being the complete person, I’m not referring to anything that suggests you, I, or anyone else is trying to become the perfect being. Far from it. We’re all human and subject to making mistakes. My ideas about being a complete person are simply to make you aware of how others see […]

A Lesson in Listening

I don’t have to tell you how important repeat business is in any industry. That’s how I made as much as I did during my career. I knew how important getting those customers back was, so I worked at sharpening my listening skills my entire career. But I too had to learn that lesson the […]