Espionage and Intelligence

In every other kind of war, each side spies on the other and has intelligence agents whose job it is to find out what its side is going up against. In selling, we usually call that qualifying the customer. But “qualify” is a word that has a lot of different meanings. One of them is […]

Stop Talking!

We all know people who just love to talk,talk, and talk. It gets to the point that listening to their silence becomes a very gratifying experience because it’s so rare. Why don’t they just shut up? Don’t they realize this is hurting their business and personal relationships? Don’t they have a clue how annoying this […]